Privacy Policy

At BLEND Hair Extensions, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, apply for a wholesale account, contact us, subscribe to our mailing list, or interact with BLEND Hair Extensions online.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

Who We Are

BLEND Hair Extensions is an Australian hair extension brand supplying professional-quality hair extensions, education, salon support and related products.

Business name: BLEND Hair Extensions
Website: www.blendhairextensions.com.au
Contact email: [insert customer care email]

Personal Information We Collect

The personal information we collect may include:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment and transaction information
Customer account details
Wholesale application details
Business or salon name
Professional qualification or trade-related information
Communication history with our team
Product preferences, shade enquiries or colour matching information
Website usage information, such as pages viewed, device type, browser type and general location data

We only collect personal information that is reasonably necessary for our business operations, customer support, order fulfilment, wholesale account management, education services and marketing activities.

How We Collect Personal Information

We may collect personal information when you:

Place an order through our website
Create a customer account
Apply for a wholesale account
Subscribe to our email list
Contact us through a form, email, social media or direct message
Request colour matching support
Enrol in or enquire about education or training
Leave a review or provide feedback
Browse or interact with our website

We may also collect information automatically through cookies, analytics tools and similar technologies when you use our website.

How We Use Your Personal Information

We use your personal information to:

Process and fulfil orders
Provide shipping updates and tracking information
Respond to enquiries and customer care requests
Provide colour matching support
Assess and manage wholesale applications
Manage customer accounts
Provide education, training or course-related information
Improve our website, products, services and customer experience
Send marketing emails, product updates, education updates or promotional content where permitted
Prevent fraud, misuse or unauthorised activity
Comply with legal, tax, accounting and business obligations

We do not sell your personal information.

Payment Information

Payments made through our website are processed securely by third-party payment providers.

BLEND Hair Extensions does not store full credit card details. Payment information is handled by secure payment gateways and payment service providers in accordance with their own security and privacy practices.

Wholesale Applications

If you apply for a wholesale account, we may collect additional information to verify your suitability for trade access.

This may include your salon or business details, professional background, qualification information, social media handles, website details or other information relevant to assessing your application.

This information is used only for wholesale account assessment, approval, support and account management.

Email Marketing

If you subscribe to our mailing list or opt in to marketing communications, we may use your email address to send you:

Product updates
Education updates
Wholesale information
New launch announcements
Promotions or offers
Hair extension tips and resources

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyse website performance and support marketing activity.

Cookies may help us understand how visitors use our website, remember preferences, improve functionality and deliver relevant content or advertising.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Disclosure of Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

Shopify and ecommerce platform providers
Payment processors
Shipping and delivery carriers
Email marketing platforms
Website hosting and analytics providers
Customer service tools
Professional advisers such as accountants, legal advisers or business consultants
Government, regulatory or law enforcement bodies where required by law

We only disclose personal information where necessary for business operations, legal compliance, customer support, order fulfilment, marketing operations or service delivery.

Overseas Disclosure

Some third-party service providers we use may store or process information outside Australia.

This may include ecommerce, payment, email marketing, analytics, advertising, hosting or customer service platforms.

Where personal information is disclosed or processed overseas, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy obligations.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include secure website platforms, restricted account access, password protection, secure payment processing and other appropriate security measures.

However, no method of online transmission or electronic storage is completely secure. While we take privacy and security seriously, we cannot guarantee absolute security.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purpose it was collected, including order fulfilment, customer support, wholesale account management, legal compliance, accounting, tax, reporting and business recordkeeping.

When personal information is no longer required, we will take reasonable steps to securely delete, de-identify or archive it.

Accessing or Correcting Your Personal Information

You may request access to the personal information we hold about you.

You may also request that we correct inaccurate, incomplete or outdated personal information.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access or making changes to your information.

Privacy Complaints

If you believe your personal information has been mishandled, you can contact us using the details below.

Please include your name, contact details and a clear description of your concern.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment providers, education platforms or partner websites.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations or privacy practices.

The updated version will be posted on this page with the revised effective date.

Contact Us

For privacy enquiries, access requests, correction requests or complaints, please contact:

BLEND Hair Extensions
Email: info@blendhairextensions.com.au
Website: www.blendhairextensions.com.au

Effective date: 13/07/2026