Shipping Policy

At BLEND Hair Extensions, we aim to dispatch all orders as quickly and carefully as possible so your products arrive safely and ready for professional use.

Dispatch Times

Orders placed Monday to Friday before 12pm AEST are usually dispatched the same business day.

Orders placed after 12pm, on weekends, or on public holidays will usually be dispatched on the next business day.

During busy periods, product launches, sales, education events or promotional periods, dispatch times may be slightly longer.

Australian Shipping

We currently offer the following shipping options within Australia:

Standard Shipping

Estimated delivery time: 2–8 business days
Shipping cost: $10.00
Complimentary standard shipping applies to Australian orders over $250.

Express Shipping

Estimated delivery time: 1–4 business days
Shipping cost: $15.00

Please note that express shipping refers to the postal service selected at checkout and does not always guarantee same-day dispatch if the order is placed after our dispatch cut-off time.

Complimentary Shipping

Australian orders over $250 qualify for complimentary standard shipping.

The complimentary shipping threshold is calculated after discounts and before any express shipping upgrades are selected.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Please allow time for tracking information to update after your parcel has been collected or scanned by the carrier.

Delivery Timeframes

Delivery timeframes are estimates only and may vary depending on your location, carrier delays, public holidays, weather events, peak periods or circumstances outside of our control.

BLEND Hair Extensions is not responsible for delays once an order has been dispatched, however we will always do our best to assist where possible.

Incorrect Shipping Details

Please ensure your shipping details are entered correctly at checkout.

BLEND Hair Extensions is not responsible for orders delivered to an incorrect address supplied by the customer. If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been processed.

Lost or Delayed Parcels

If your parcel appears delayed, missing or has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking details.

We may need to lodge an enquiry with the shipping carrier before a resolution can be provided.

Authority to Leave

If your parcel is left unattended due to authority to leave, safe drop, or delivery instructions provided to the carrier, BLEND Hair Extensions is not responsible for parcels that are lost, stolen or damaged after delivery has been completed.

We recommend choosing a secure delivery address where someone will be available to receive the parcel.

International Shipping

International shipping availability, rates and timeframes may vary depending on destination.

Any customs fees, import duties, taxes or additional charges applied by the destination country are the responsibility of the customer. BLEND Hair Extensions is not responsible for delays caused by customs processing or international carrier delays.

Order Issues

If you have any concerns about your order or delivery, please contact us as soon as possible with your order number so we can assist you.

For support, please contact:
info@blendhairextensions.com.au