Terms of Service

Welcome to BLEND Hair Extensions.

These Terms of Service apply when you visit our website, purchase products, apply for a wholesale account, enrol in education, or interact with BLEND Hair Extensions online.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Returns & Exchanges Policy and any other policies displayed on our website.

If you do not agree with these terms, you should not use our website or purchase from BLEND Hair Extensions.

About BLEND Hair Extensions

BLEND Hair Extensions is an Australian hair extension brand supplying professional-quality hair extensions, education, salon support, tools, accessories and related products.

Website: www.blendhairextensions.com.au
Contact email: info@blendhairextensions.com.au

Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security or availability of the website.

You must not:

Use our website for fraudulent, unlawful or misleading purposes
Attempt to gain unauthorised access to our website, systems or customer information
Copy, reproduce or exploit website content without permission
Upload or transmit harmful code, spam or malicious content
Misrepresent your identity, business, qualifications or trade status
Use our website in a way that may damage BLEND Hair Extensions or interfere with other customers’ use of the site

We may restrict, suspend or terminate access to our website or services if we believe these Terms of Service have been breached.

Product Information

We aim to provide accurate product descriptions, images, pricing, shade information, method details, lifespan expectations and care guidance.

However, product information is provided as general guidance only. Hair extension performance may vary depending on the client’s natural hair, application method, maintenance, aftercare, styling habits, colour history, water quality, heat use and salon advice.

Product images are created to provide the most accurate representation possible, however colour may appear differently depending on screen settings, device display, lighting conditions and individual perception.

We recommend professional consultation, colour matching and method selection before purchasing hair extensions.

Hair Colour and Shade Matching

Hair extension colours may appear different online compared to in person due to screen brightness, display settings, lighting and photography conditions.

BLEND Hair Extensions may provide shade guidance or colour matching support where available, but final colour selection remains the responsibility of the customer or purchasing stylist.

For professional results, we recommend qualified hairdressers perform colour matching and installation.

Orders

When you place an order through our website, you are making an offer to purchase the selected products at the displayed price.

An order is not accepted until payment has been received and an order confirmation has been issued.

We reserve the right to cancel, refuse or limit an order where necessary, including where:

A product is unavailable
Pricing or product information contains an obvious error
Payment cannot be processed
We suspect fraudulent, unauthorised or suspicious activity
The order appears to breach these Terms of Service
Wholesale or trade access has been used incorrectly

If an order is cancelled after payment has been made, we will provide a refund for the cancelled item or order.

Pricing and Payments

All prices are listed in Australian dollars unless otherwise stated.

Prices may change without notice. We reserve the right to update product pricing, shipping rates, promotional offers and product availability at any time.

Payment must be made at the time of purchase through the available payment methods at checkout.

We do not store full credit card details. Payments are processed securely by third-party payment providers.

Promotions and Discount Codes

Promotions, discounts and offers may be subject to specific terms, including expiry dates, minimum spend requirements, excluded products or customer eligibility.

Discount codes must be applied at checkout and cannot usually be applied retrospectively after an order has been placed.

We reserve the right to amend, withdraw or cancel a promotion at any time.

Shipping

Shipping timeframes, costs, dispatch details and delivery conditions are outlined in our Shipping Policy.

Delivery timeframes are estimates only and may vary due to carrier delays, public holidays, peak periods, weather events or circumstances outside our control.

Customers are responsible for providing accurate shipping details at checkout.

Returns and Exchanges

Returns and exchanges are handled in accordance with our Returns & Exchanges Policy.

Due to hygiene standards, hair extensions and related products may only be eligible for return if they meet the conditions outlined in our Returns & Exchanges Policy.

Nothing in these Terms of Service excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable laws.

Australian Consumer Law

Our products and services come with rights and guarantees that cannot be excluded under the Australian Consumer Law.

If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Any warranties, product guidance, care instructions or policies provided by BLEND Hair Extensions are in addition to your rights under Australian Consumer Law.

Product Care and Lifespan

Hair extension lifespan estimates are provided as general guidance only.

Actual lifespan may vary depending on:

Hair range selected
Application method
Installation technique
Maintenance schedule
Aftercare products used
Washing and styling habits
Heat styling
Chemical exposure
Swimming, sunscreen, salt water or chlorine exposure
Client lifestyle and natural hair condition

Failure to follow professional aftercare guidance may affect product performance and longevity.

BLEND Hair Extensions is not responsible for damage caused by incorrect installation, poor maintenance, inappropriate aftercare, chemical processing, heat damage, misuse or failure to follow product guidance.

Professional Installation

Some BLEND Hair Extensions products are intended for professional use and should be applied by a qualified hairdresser or trained extension specialist.

Incorrect application, removal or maintenance may cause damage to the client’s natural hair or reduce the performance of the extensions.

BLEND Hair Extensions is not responsible for damage caused by incorrect installation, removal, maintenance or use by an unqualified or unsuitable person.

Wholesale Accounts

Wholesale accounts are available to approved professional stylists, salons or eligible trade customers.

We reserve the right to approve, decline, suspend or cancel wholesale access at our discretion.

Wholesale customers may be required to provide business details, salon information, qualification details or other supporting information.

Wholesale pricing, trade access, education resources and professional support are provided for approved account holders only and must not be shared, misused or accessed by unauthorised persons.

We may revoke wholesale access if we believe the account has been misused, including but not limited to:

Misrepresenting trade status
Sharing account access
Reselling in a way that damages the BLEND brand
Misusing wholesale pricing
Providing false or misleading information
Breaching these Terms of Service

Education and Training

BLEND Academy education, courses, workshops, masterclasses and training resources are designed to support professional development.

Education content is provided for learning purposes and does not guarantee a specific business result, income level, technical outcome or client result.

Students and stylists are responsible for practising safely, following professional standards, complying with workplace requirements and working within their skill level.

Any certificates issued by BLEND Academy confirm completion of the relevant training and do not replace formal licensing, regulatory, insurance or professional requirements where applicable.

Education bookings, cancellations, transfers and refunds may be subject to separate terms provided at the time of enrolment.

Website Content and Intellectual Property

All content on this website, including text, images, graphics, logos, branding, product descriptions, education materials, videos, guides and downloadable resources, is owned by or licensed to BLEND Hair Extensions.

You must not copy, reproduce, distribute, edit, share, publish, sell, exploit or use our content for commercial purposes without written permission.

This includes but is not limited to:

Product descriptions
Website copy
Education materials
Photography
Brand imagery
Course content
Downloadable forms
Training resources
Product guides
Social media content

Unauthorised use of BLEND Hair Extensions content may result in legal action.

User Content, Reviews and Submissions

If you submit reviews, testimonials, images, comments, feedback, social media tags or other content to BLEND Hair Extensions, you grant us permission to use, reproduce, share and display that content for marketing, promotional, website, social media or business purposes unless you request otherwise.

You must ensure any content you provide is accurate, lawful and does not infringe the rights of another person or business.

We reserve the right to remove or refuse to publish content that we consider inappropriate, misleading, offensive, unlawful or inconsistent with our brand.

Third-Party Links and Tools

Our website may contain links to third-party websites, services, payment providers, social media platforms, apps or tools.

We are not responsible for the content, privacy practices, security, policies or operation of third-party websites or services.

Use of third-party services is at your own discretion and may be subject to their own terms and conditions.

Limitation of Liability

To the maximum extent permitted by law, BLEND Hair Extensions is not liable for any indirect, incidental, special or consequential loss, including loss of profit, loss of revenue, loss of business opportunity, loss of data or damage arising from use of our website, products, services, education or content.

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies that cannot be excluded under Australian Consumer Law or other applicable laws.

Accuracy and Availability

We aim to keep our website accurate and available, but we do not guarantee that the website will always be error-free, uninterrupted, secure or up to date.

We may update, remove, modify or discontinue products, website content, pricing, offers, services or features at any time without notice.

Account Security

If you create a customer or wholesale account, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

You must notify us promptly if you believe your account has been accessed without authorisation.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website or providing personal information to us, you agree to the collection, use and handling of your information as described in our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on this page with a revised effective date.

Your continued use of our website after changes are published means you accept the updated Terms of Service.

Governing Law

These Terms of Service are governed by the laws of Victoria, Australia.

Any disputes will be subject to the laws and courts of Victoria, Australia, unless otherwise required by applicable law.

Contact Us

If you have any questions about these Terms of Service, please contact:

BLEND Hair Extensions
Email: info@blendhairextensions.com.au
Website: www.blendhairextensions.com.au

Effective date: 13/07/2026