Returns & Exchanges Policy

At BLEND Hair Extensions, we want you to feel confident when purchasing from us. Due to the nature of hair extensions and hygiene standards, returns and exchanges are carefully assessed to ensure products remain safe, unused and suitable for resale.

This Returns & Exchanges Policy applies to purchases made through www.blendhairextensions.com.au.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

If a product has a major problem, is faulty, unsafe, significantly different from the description or does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law.

Change of Mind Returns

Due to hygiene reasons, we do not accept change of mind returns on hair extensions that have been opened, handled, worn, installed, washed, coloured, toned, chemically treated, altered or removed from their original packaging.

Eligible change of mind returns may be accepted only if the product is:

Unused
Unopened
Unworn
In original packaging
In resaleable condition
Returned with all packaging, tags, seals and accessories intact
Returned within 14 days of receiving your order

Change of mind returns must be approved by BLEND Hair Extensions before the item is sent back.

Exchanges

Exchanges may be accepted for eligible products where the item is unused, unopened and in original resaleable condition.

Exchanges are subject to stock availability.

If the replacement item is unavailable, we may offer a store credit, alternative product or refund depending on the circumstances.

Customers are responsible for return postage costs for change of mind exchanges unless the exchange is required due to an error by BLEND Hair Extensions.

Hair Extensions

Hair extensions cannot be returned or exchanged if they have been:

Opened
Installed
Worn
Brushed excessively
Washed
Toned
Coloured
Chemically treated
Heat styled
Cut
Altered
Removed from original packaging
Affected by incorrect care, storage or handling

For hygiene and quality control reasons, we cannot accept returns on hair extensions once they have been used, altered or handled in a way that affects their original condition.

Colour Selection and Shade Matching

We make every effort to represent our hair colours as accurately as possible. However, colours may appear differently depending on screen settings, device display, lighting and individual perception.

Choosing the wrong shade is considered a change of mind unless the product supplied is incorrect or significantly different from the product ordered.

We strongly recommend using professional colour matching support before purchasing, especially for blonde, rooted, balayage or dimensional shades.

If you require assistance choosing a shade, please contact us before placing your order.

Incorrect Item Received

If you receive the wrong product, shade, length, method or quantity, please contact us within 48 hours of receiving your order.

Please include:

Your order number
Photos of the product received
Photos of the product packaging
A brief description of the issue

If the error is confirmed, BLEND Hair Extensions will arrange an appropriate solution, which may include a replacement, exchange or refund.

Faulty or Damaged Products

If you believe your product is faulty or has arrived damaged, please contact us as soon as possible and within 7 days of receiving your order.

Please provide:

Your order number
Clear photos or videos of the issue
Photos of the packaging
A description of the concern
Details of whether the hair has been opened, installed, washed, coloured, toned or altered

We may need to inspect the product before determining the appropriate remedy.

Products must not be washed, coloured, toned, installed, cut or altered before contacting us about a potential fault, as this may affect our ability to assess the product.

Products That Have Been Installed or Altered

Once hair extensions have been installed, coloured, toned, cut, washed, heat styled or chemically treated, they may no longer be eligible for return or exchange unless required under Australian Consumer Law.

BLEND Hair Extensions is not responsible for issues caused by:

Incorrect installation
Incorrect removal
Incorrect maintenance
Poor aftercare
Use of unsuitable products
Colouring, toning or chemical processing
Excessive heat styling
Salt water, chlorine, sunscreen or environmental exposure
Failure to follow care instructions
Natural wear and tear

Sale, Clearance and Discontinued Items

Sale, clearance or discontinued items are not eligible for change of mind returns or exchanges unless required under Australian Consumer Law.

This does not affect your rights if a product is faulty, not as described or does not meet a consumer guarantee.

Wholesale and Trade Orders

Wholesale and trade orders are carefully packed and supplied for professional use.

Change of mind returns or exchanges on wholesale orders are generally not accepted unless approved by BLEND Hair Extensions.

Wholesale customers are responsible for checking colours, methods, lengths and quantities before placing an order.

Your rights under Australian Consumer Law still apply where applicable.

Accessories and Aftercare Products

Accessories and aftercare products may be eligible for return or exchange if they are unused, unopened, in original packaging and in resaleable condition.

For hygiene reasons, brushes, combs, clips, tools, aftercare products or accessories that have been opened, used or damaged may not be eligible for return unless required under Australian Consumer Law.

Return Postage

Customers are responsible for return postage costs for change of mind returns or exchanges.

We recommend using a trackable shipping method, as BLEND Hair Extensions is not responsible for items lost or damaged in transit when being returned.

If a return is required due to an error by BLEND Hair Extensions or a confirmed product fault, we will advise the appropriate return process.

How to Request a Return or Exchange

To request a return or exchange, please contact us before sending anything back.

Email: [insert customer care email]

Please include:

Your full name
Order number
Product name
Reason for return or exchange
Photos of the product and packaging
Whether the product has been opened, used, installed, washed, coloured or altered

Returns sent without prior approval may not be accepted.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If approved, refunds will be processed back to the original payment method where possible.

Please allow time for your bank or payment provider to process the refund.

Original shipping costs are generally non-refundable for change of mind returns.

Timeframes

Return or exchange requests must be submitted within 14 days of receiving your order for eligible change of mind returns.

Faulty, damaged or incorrect item concerns should be reported as soon as possible, preferably within 7 days of delivery.

Contact Us

For return or exchange enquiries, please contact:

BLEND Hair Extensions
Email: info@blendhairextensions.com.au
Website: www.blendhairextensions.com.au

Effective date: 13/07/2026